Return & Refund Policy

Auxury Policy

Return & Refund Policy

At Auxury, we aim to deliver premium quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is damaged or defective
  • You received the wrong item
  • The item is unused and in original packaging

Items Not Eligible

Returns or exchanges are not accepted in the following situations:

  • Used, worn, or damaged products after delivery
  • Change of mind after receiving the order
  • Incorrect size or style selected by the customer

Return Process

To request a return or exchange, contact our support team with your order details:

  • Email: info@auxury.pk
  • Phone / WhatsApp: +44 7308 164978

Our team will guide you through the complete process.

Refund Policy

Refunds are only applicable for damaged, defective, or incorrect products.

  • Returned items are inspected before approval
  • Cash on Delivery refunds may be processed through bank transfer or mobile wallet

Exchange Policy

Eligible products can be exchanged after approval from our support team.

  • Replacement products are shipped after confirmation
  • Delivery time may vary depending on your location

Delivery Issues

Orders that are refused at delivery or remain unreceived may not qualify for future Cash on Delivery orders.

Your privacy matters to us — all Auxury orders are packed securely in premium packaging for a clean and protected delivery experience.